We offer
this guarantee so that you can be confident in your purchase.Our promise to our customers is that we will
only ship quality animals selected for superb health and color.Please read the following Live
Guarantee.We will fairly, honestly and
accurately apply it to every order.ReefHotSpot.com guarantees livestock
(except exempt species marked with NG in the product title) will arrive alive
and live for 14 days or we will issue a store credit for the purchase price of
your lost item.
Terms and Conditions:
-This
guarantee does not apply to “walk-in” customers.It applies only to items shipped to
customers.
-Aquarium water chemistry must be within the proper parameters to support
aquarium animals: Ammonia – 0.0 ppm Nitrite – 0.0 ppm Nitrate – 0.0-30 ppm pH – 8.1-8.4 Specific gravity – 1.020-1.025 -
Temperature – between 75°- 83° F and constant
-Customer must physically sign for package on the first delivery attempt
regardless of whether or not FedEx is late.Refusal of delivery for any reason voids any guarantee and the customer will be held responsible for the full invoice value of the shipment.
-Customer
must follow ReefHotSpot acclimation procedures upon introducing the new animal
into your home aquarium. Our acclimation guide can be found at the following
link: http://www.reefhotspot.com/store/accGuide.php
-Our
fourteen-day guarantee begins on the initial shipping date.
–Live
Guarantee does not apply to livestock that has died as a result of being
harassed or picked on by other animals.
-Specimen
must be returned with a return authorization number according to the directions
below. Please do not ship or discard specimens without our consent, as this
will cause our guarantee to be void.
-We will
not issue credit for shipping costs.
-Store credit is not usable towards
'free shipping over $225' or the 'Flat rate' shipping.
-Store
credit from livestock can only be used on new livestock.
-We will
not replace replacements or livestock bought by store credit.
-Livestock
must be reported dead via email within the fourteen-day period of the
guarantee.Returns or proof of death
must be sent within two days of the item being reported dead.
-
A 50% restocking fee will be charged to cancelled orders if specific livestock is held longer than one week.
How to return livestock that meet the criteria of our guarantee:
-Email (info@reefhotspot.com) immediately within the fourteen days to report
losses. Be sure to include name, number, and message.
-Place
deceased specimen in sealed plastic bag. Apply a little table salt to prevent
decay and place in freezer.
-After you
receive a return authorization number by email, place sealed bag in a padded
envelope or small box and ship to the California
address that will be given to you along with your return authorization number.
Write the return authorization number on the back of envelope.
–We will
email a discount code to you that will allow you use your credit within one
year of the credit being issued. We do not issue credit for any shipping costs.
--Please allow 48 hours for
processing of live guarantee claims.
